
Receptionist
4 weeks ago
Key Responsibilities:
Front Desk Management:
- Greet and welcome patients and visitors in a courteous and professional manner.
- Register patients, maintain accurate records, and manage appointment scheduling.
- Handle patient inquiries and direct them to the appropriate department or personnel.
- Ensure the front desk and reception area are clean, organized, and presentable at all times.
Telecalling & Patient Engagement:
- Make outbound calls to follow up with patients for appointments, feedback, or promotional campaigns.
- Answer incoming calls, address queries, and provide information about services and specialists.
- Explain clinic services, packages, and offers to potential clients in a clear and convincing manner.
Administrative & Marketing Support:
- Maintain and update patient databases, call logs, and follow-up schedules.
- Assist in marketing and promotional activities such as sending WhatsApp messages, SMS, and emails.
- Coordinate with the clinical and admin teams to ensure smooth patient flow and communication.
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