New Client Team Receptionist
2 weeks ago
Dalal & Mehta Immigration Law Firm | Virtual Firm Based in New Jersey
Are you a polished professional with a warm, client-focused approach? Dalal & Mehta Immigration Law Firm is seeking a Receptionist to join our team. This position is the first touchpoint for our clients—ensuring every call and email reflects the care, professionalism, and excellence of our firm.
About UsDalal & Mehta is a trusted immigration law firm that represents clients across the United States and internationally. We pride ourselves on providing compassionate, high-quality legal representation while maintaining a client experience rooted in professionalism, clarity, and respect.
As Receptionist, You Will:- Greet clients warmly via phone and email, ensuring a professional and compassionate first impression.
- Manage a high volume of inbound and outbound calls (40–50+ per day) with efficiency, accuracy, and professionalism.
- Schedule appointments, consultations, and meetings for potential clients with the Intake team or Case Specialist.
- Route calls for existing clients directly to the Production team.
- Maintain and update client records in our case management system (Lawmatics).
- Follow strict adherence to our established call and communication scripts.
- Provide administrative support to ensure smooth day-to-day operations of the PNC team.
- Serve as a bridge between clients and attorneys, ensuring communication is clear, respectful, and timely.
- Complete other administrative tasks as needed.
- Conduct follow-up calls as part of client relationship management.
- Strong English and Hindi speaking skills (additional languages like Gujarati or Spanish a plus).
- Proven experience handling high call volumes in a receptionist or client-facing role.
- Demonstrated experience with inbound and outbound call management.
- Professional communication style and ability to manage sensitive matters.
- Proper work setup: quiet, distraction-free environment (no background noise such as traffic or honking), strong and reliable internet connection, noise-cancellation headphones, and a high-performing laptop/desktop. All technical requirements will be reviewed and verified before hiring.
- Ability to multitask, stay organized, and follow established processes consistently.
- Be part of a mission-driven firm that truly makes an impact in people's lives.
- Supportive team environment with opportunities to learn and grow.
- Competitive salary commensurate with experience.
- Flexibility to work remotely with professional expectations in place.
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