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Front Desk Associate

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Borivli, Maharashtra, India beBeeClientService Full time ₹ 20,00,000 - ₹ 40,00,000
Job Title:

Client Service Representative

About the Role:

We are seeking a highly organized and proactive Client Service Representative to be the face and voice of our organization.


Key Responsibilities:
  • Patient Experience & First Impressions
    • Ensure every patient receives a warm and welcoming greeting from the moment they enter.
    • Maintain a clean and inviting clinic environment, including a pleasant aroma and a visible welcome sign.
    • Offer refreshments and amenities to patients as needed.
    • Guide patients to their appointments and handle their queries with empathy and patience.
  • Outbound Calls & Follow-up
    • Make outbound calls to generate new leads and follow up with existing ones to nurture them into confirmed appointments.
    • Reconnect with past patients to encourage loyalty and participation in our referral program.
    • Send appointment reminders and post-visit thank-you messages or follow-ups.
  • Sales Support & Marketing Coordination
    • Analyze the performance of marketing campaigns and patient acquisition sources.
    • Manage a CRM or lead tracker for all inquiries and follow-ups.
    • Collaborate with the marketing team to support campaigns and patient outreach efforts.
    • Assist with social media planning, WhatsApp broadcast messages, and content creation.
  • Daily Operations & Administrative Tasks
    • Maintain a tidy and organized reception area and patient lounge.
    • Coordinate with the dental team to ensure smooth scheduling.
    • Monitor inventory levels of reception supplies (forms, tokens, refreshments, etc.).