Front Desk Receptionist

2 weeks ago


Borivli, Maharashtra, India Kokilaben Dhirubhai Ambani Hospital Full time ₹ 1,50,000 - ₹ 3,00,000 per year

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

  • To guide patients and attendants to various health services provided by the hospital
  • Ensure that right billing takes place based on the kind of service required by the patient
  • Readily help the patient and attendant
  • Solving the problems of the patient and clear the queries regarding their case
  • Keeping track of upper end patients
  • Problems being diverted from operational departments for proper solution
  • Guiding the patient to right departments
  • Arranging the standees with proper type of brochures
  • Forwarding the complaints to grievance officer
  • Keep accurate records of interactions, transactions, and feedback.
  • Prepare reports on customer satisfaction, issues, and trends.


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