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Customer Relationship Manager
2 weeks ago
We are seeking a seasoned professional to manage our customer relationship management systems. The ideal candidate will have a strong analytical mindset and excellent communication skills.
- Main Responsibilities:
- Manage and maintain the CRM database, ensuring accurate and clean data for segmentation.
- Develop and execute targeted CRM campaigns (email, SMS, push notifications) to support sales and marketing initiatives.
- Analyze customer engagement metrics, conversion rates, and churn to provide actionable insights.
- Collaborate with cross-functional teams to personalize and optimize customer journeys.
- Provide regular campaign performance reports with recommendations for improvement.
- Support loyalty and retention programs, including customer feedback surveys.
- Assist in automating CRM processes to enhance efficiency.
Requirements:
- Bachelor's degree in Business, Marketing, Data Analytics, or related field.
- Proficiency in CRM platforms (e.g., Salesforce).
- Strong analytical skills and experience with tools like Excel or Google Sheets.
- Excellent communication and collaboration skills.
- Detail-oriented with a focus on data quality and customer insights.
Benefits:
This is an exciting opportunity to join a dynamic team and contribute to business growth through effective CRM strategies.