Customer Success Consultant

7 hours ago

Vellore, Tamil Nadu, India beBeeStrategist Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
Customer Success Strategist

You will have the opportunity to own customer KPIs and be an evangelist who helps enterprise brands.

This role is perfect for someone who loves to develop intimate understanding of customers' businesses and lead a team of professionals.

Key Responsibilities
  • Develop a network of champions within each account through education, coaching, and strong influencing skills.
  • Represent to our clients as a trusted advisor, advocate, and subject-matter-expert and help them create strategies & user lifecycle journeys.
  • Collaborate with clients to develop, launch, and manage campaigns focused on engagement and revenue goals.
  • Be an expert on trends and best practices for digital marketing and analytics.
  • Enlighten our clients with insights garnered from their own data and industry trends.
  • Ensure clients get maximum value from engagement by leveraging full platform functionality.
  • Handle client concerns with confidence, putting them at ease.
  • Generate Case Studies, Testimonials from clients.
Qualifications
  • MBA in Marketing is desirable.
  • 9 to 12 years of experience in CRM or Customer Success (Ideal).
  • Strong attention to detail, dedicated work ethic, organized, and strong communication skills required.
  • Ability to work with cross-functional teams.
  • Strong project management and time management skills.
  • Ability to identify and implement process improvements.
  • Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation, and resolution.
  • Ability to communicate clearly and strategically with clients, team members, and the marketplace.
  • Ability to respond quickly to critical issues and roadblocks.
  • Good communication skills (Written/Oral).
  • Excellent presentation skills.

We are looking for someone who can learn best marketing technologies and concepts, work with diverse clients in diverse industries, and represent on behalf of clients/companies at different forums/webinars.

A leading AI/ML-powered customer engagement and experience platform helps B2C brands increase engagement, conversions, revenue, and retention.

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