Director of Customer Success

3 days ago

Vellore, Tamil Nadu, India beBeeRetention Full time ₹ 1,75,00,000 - ₹ 2,50,00,000

Vice President role focused on retention, cross-selling and up-selling in the employee health and benefits domain. The ideal candidate will have experience engaging C-level executives to drive business growth, deepen client relationships and enhance customer lifetime value.

Location preference is for Bengaluru, Mumbai, Hyderabad or Delhi

  • An experienced professional with 10+ years of corporate sales experience specializing in retention, cross-selling and up-selling within Employee Health & Benefits and SaaS domains.
  • Proven track record of engaging with CXOs to drive business growth, deepen client relationships and enhance customer lifetime value.
  • Deep understanding of Employee Health & Benefits insurance solutions, benefits consulting, technology platforms and service delivery models in a SaaS-enabled environment.
  • Skilled in developing and executing sales strategies that focus on retention, cross-sell and up-sell opportunities to ensure consistent revenue flow and client satisfaction.
  • Strong capability to coordinate with multiple internal teams and external partners to deliver holistic client engagement including benefit strategy, employee communication, wellness consulting and technology enablement.
  • Analytical and results-driven, with excellent communication and relationship management skills able to manage complex stakeholder ecosystems and negotiate at senior levels.
  • Comfortable working in a hybrid environment with a commitment to on-site presence for team collaboration and client engagement.

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