
Director of Digital Workplace Services
16 hours ago
We are seeking a seasoned Senior Manager to spearhead the implementation of digital workplace technologies and services globally.
This role encompasses leading all aspects of end user computing, including desktop and field support, endpoint management, collaboration platforms, and executive support across various functions.
The ideal candidate is a strategic leader who balances deep technical expertise with a customer-centric approach, ensuring a seamless and secure digital experience for employees.
Main Responsibilities:- Develop and execute a global end user services strategy aligned with business objectives and IT transformation initiatives to enhance workforce productivity and user satisfaction.
- Oversee the management and continuous improvement of desktop support, collaboration tools, mobile device services, and VIP/executive support.
- Create a long-term roadmap for modern workplace technologies, including endpoint automation, self-service portals, and AI-driven support solutions.
- A minimum of 15-20 years of progressive IT experience, with at least 8+ years in a leadership role managing end user services in a large, complex organization.
- Extensive experience with Microsoft 365, Windows, MacOS, Intune, Endpoint Management System, endpoint security solutions & End User Solutions preferred.
- Proven track record of managing global teams, distributed environments, and hybrid (remote/onsite) user bases.
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