Strategic Insurance Partnerships Director

4 days ago

Delhi, Delhi, India beBeeInsurance Full time US$ 20,00,000 - US$ 25,00,000

We are seeking a seasoned executive to lead our global third-party business process outsourcing (BPO) ecosystem strategy. This pivotal role will drive modernization across our global insurance operations, focusing on commercial, specialty, and global risk segments.

Key Responsibilities:
  • Develop and execute a multi-year BPO modernization strategy tailored to the insurance industry, encompassing commercial, specialty, and reinsurance domains.
  • Partner with global and regional business leaders to align modernization efforts with underwriting, claims, operations, and finance transformation agendas.
  • Design future-ready delivery models that optimize cost, risk, agility, and customer experience in the insurance value chain.
  • Lead business cases and investment plans grounded in insurance-specific key performance indicators (KPIs), such as combined ratio impact, claims cycle time, and regulatory compliance.
  • Conduct partner capability reviews, focusing on insurance operating maturity, regulatory awareness, data privacy, and licensing requirements across jurisdictions.
  • Deploy insurance-aligned outcome-based performance metrics, including service levels tied to loss adjustment expenses, renewals, and operational ratios.
  • Establish governance frameworks reflecting insurance risk controls, business continuity, and audit preparedness, ensuring vendor alignment with compliance and operational resilience standards.
  • Embed insurance domain accelerators, such as artificial intelligence (AI)-powered claims triaging, policy analytics, and AI-driven underwriting support, within vendor ecosystems.
  • Champion modern platform solutions across the policy lifecycle, integrating with core systems like Guidewire, Duck Creek, and other property and casualty (PAC) platforms.
  • Establish co-innovation forums with vendors focused on financial services/insurance, creating tailored digital interventions for underwriting, risk evaluation, and service operations.
  • Collaborate directly with regional chief operating officers (COOs) and Global Leaders across Liberty's insurance businesses to co-develop modernization roadmaps.
  • Act as a strategic partner to senior insurance stakeholders, translating operational opportunities into transformation initiatives with measurable profit and loss (P&L) and customer outcomes.

Ideal Qualifications:

  • 20+ years of experience, with at least 10+ years in the insurance industry (commercial lines, specialty, global risk, or reinsurance preferred).
  • Deep expertise in insurance operations, including policy lifecycle, underwriting, claims, and regulatory frameworks in global markets.
  • Demonstrated success in managing large-scale BPO/vendor ecosystems supporting insurance operations, with responsibility for cost, quality, innovation, and transformation.
  • Proven ability to drive enterprise-wide modernization through global third-party partnerships, including automation, AI, and platform-led operating models.
  • Executive-level influence and experience working with C-level insurance stakeholders, regional CEOs, and enterprise boards in global organizations.
  • Hands-on familiarity with insurance systems and data platforms relevant to policy, billing, and claims.
  • Experience working in regulated environments, ensuring partner compliance with insurance laws, data residency, privacy, and risk obligations.
  • Strong cultural dexterity and ability to lead across multi-geography, multi-function, matrixed enterprise structures.

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