Technical Solutions Expert

4 weeks ago


Bengaluru, Karnataka, India Commvault Systems (India) Private Limited Full time

About Us

At Commvault, we empower customers to uncover, take action, and rapidly recover from cyberattacks. Our AI-powered platform combines data protection, security, and intelligence to keep data safe and businesses resilient.

Job Description:

We're seeking a Cyber Resilience Specialist to deliver top-tier support for complex issues. You'll take ownership of technical escalations, collaborate with engineering leadership, and contribute to creating knowledge base articles and community content.

Responsibilities:

  1. Deliver exceptional support for complex issues through phone, email, and remote assistance
  2. Take ownership of technical escalations and assume responsibility for resolutions and customer outcomes
  3. Collaborate with engineering leadership on complex issues to enhance product and user experience
  4. Contribute to creating knowledge base articles, cheat sheets, RCA documents, and community content
  5. Actively participate in beta/early release testing of products and features

Requirements:

  • Minimum 3 years of Commvault product support experience or equivalent
  • Expert knowledge of operating system platforms, storage concepts, and cloud hypervisors
  • Excellent communication and problem-solving skills

About Commvault

Commvault is the gold standard in cyber resilience. We empower customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient.



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