
Travel Operations Manager
1 week ago
We are seeking a skilled reservation professional to join our team and support a leading vacation rental company based in the US.
This is a remote position based in India, requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.
If you are a proactive problem solver with a passion for customer service, we'd love to hear from you.
Key Responsibilities:- Process refund requests and resolve billing discrepancies in line with company policies.
- Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
- Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
- Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
- Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
- Ensure adherence to established policies and procedures.
- Other duties as assigned.
- Strong communication skills with a customer-first mindset.
- Proficiency in property management systems (PMS) and reservation software.
- Excellent organizational, multitasking, and leadership abilities.
- A proactive approach to problem-solving.
Work Location: Remote (India).
Shift: Night shift (US timings).
Salary: ₹4,00,000 to ₹8,00,000 per year, based on the candidate's communication skills.
Education: We value skills and experience over degrees.
Additional Details:- The preceding description is not designed to be a complete list of all duties and responsibilities required of the job.
- The company reserves the right to modify or change the job description at any time with or without notice.
- Employment is 'at will', and nothing in the job description should be construed as a contract for employment for any specified period of time.
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