Client Success Strategist

6 days ago

Mumbai, Maharashtra, India Pepper Content Full time
About Pepper Content

We are a rapidly expanding global content marketplace that connects businesses with talented content creators. With over 100,000 freelance content creators in our network and 250+ enterprise customers like Amazon, Adobe, Google, HDFC Bank, Adani, and numerous startups, we're on a mission to revolutionize the content creation process.

Our platform enables collaboration, discovery, and upskilling for content creators, while also providing businesses with access to high-quality content solutions. As we expand our services and enter new markets, we're looking for a seasoned professional to join our team as a Director of Client Servicing.

Job Responsibilities
  • Cultivating Exceptional Client Relationships: Provide top-notch after-sales service to clients, fostering long-term partnerships and loyalty.
  • Streamlined Onboarding Process: Develop a seamless onboarding experience for new clients, ensuring they feel supported and valued from day one.
  • Ongoing Client Engagement: Regularly interact with clients through various communication channels, addressing their needs and concerns promptly.
  • Accurate Client Record-Keeping: Maintain meticulous records of all existing and potential clients, ensuring data accuracy and integrity.
  • Inspiring Repeat Business: Analyze client behavior and preferences to identify opportunities for upselling and cross-selling, driving repeat business and revenue growth.
  • Timely Response to Client Inquiries: Respond to client inquiries in a timely and professional manner, demonstrating expertise and empathy.
  • Data-Driven Insights: Analyze performance data to provide clients with actionable business insights, helping them optimize their content strategies.
  • Smooth Account Management: Coordinate with internal stakeholders, including design teams, media teams, managers, and other key partners, to ensure successful project execution and meet deliverables.
  • Client Updates and Reporting: Prepare regular updates and reports for clients on project progress, keeping them informed and engaged throughout the process.
Requirements
  • 8+ Years of Experience: Proven track record in account management or client services roles within digital marketing agencies.
  • Excellent Communication Skills: Strong verbal, written, and presentation skills, with the ability to communicate complex ideas simply and effectively.
  • Flexibility and Adaptability: Willingness to work beyond job description requirements, adapt to changing priorities, and thrive in a fast-paced environment.
  • Market Knowledge and Understanding: Stay up-to-date with market trends, competitor activities, and industry developments, applying this knowledge to drive business growth.
  • Results-Oriented: Demonstrated ability to deliver results under pressure, meeting deadlines and exceeding expectations.
  • Project Management Experience: Proven experience in managing multiple projects simultaneously, prioritizing tasks, and meeting project milestones.
  • Multitasking and Time Management: Ability to handle multiple tasks, work under tight deadlines, and maintain productivity in a dynamic environment.
  • Minimal Supervision: Self-motivated and able to work independently, with minimal supervision, while still maintaining open communication with team members and stakeholders.
  • Salesforce Proficiency: Familiarity with the Salesforce contact platform and its applications in client relationship management.
Benefits at Pepper
  • Flexible Work Timings: Enjoy flexible working hours that accommodate your needs and promote work-life balance.
  • Comprehensive Medical Insurance: Receive medical insurance coverage for yourself and your dependents, including parents or in-laws.
  • Covid-19 Insurance Coverage: Be protected against COVID-19-related risks, ensuring your well-being and financial security.
  • Paid Leaves for New Parents: Take advantage of paid leave policies for new parents, supporting your family's needs during this significant life event.
  • Paid Menstrual Leave: Enjoy paid menstrual leave, promoting employee wellness and dignity.
Salary Estimate

The estimated salary range for this position is between $120,000 - $180,000 per annum, depending on location, experience, and performance. This figure reflects the seniority of the role, the required skills, and the company's compensation practices.

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