Banquet Assistant Director
4 days ago
Key Responsibilities:
As a key member of the AccorHotel team, the Banquet Assistant Manager will oversee the smooth operation of events and banqueting activities. This role requires a strong focus on delivering exceptional customer service, managing staff, and ensuring seamless event execution.
Event Management:
- Coordinate event planning, organization, and execution, ensuring timely completion and exceeding customer expectations.
- Manage event budgets, staff, and resources to achieve financial targets and maintain high-quality standards.
- Collaborate with cross-functional teams to ensure seamless event execution, including communication with venue staff, vendors, and clients.
Team Leadership:
- Lead and motivate a team of banquet staff, providing guidance, training, and support to ensure exceptional service delivery.
- Develop and implement effective training programs to enhance staff knowledge and skills, promoting a culture of excellence and continuous improvement.
- Monitor staff performance, providing constructive feedback and coaching to achieve individual and team goals.
Financial Management:
- Manage event revenues, expenses, and budgets to achieve financial targets and maintain profitability.
- Analyze revenue and expense data to identify areas for improvement and implement cost-saving initiatives.
Quality and Service Excellence:
- Ensure exceptional customer service standards are maintained throughout all events and interactions.
- Monitor and improve event quality, service levels, and overall guest satisfaction.
Continuous Improvement:
- Stay up-to-date with industry trends, best practices, and new technologies to enhance event execution and service delivery.
- Identify opportunities for process improvements and implement changes to enhance efficiency and productivity.
Remote Work: No
Employment Type: Full-time
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