
IT Support Specialist
2 days ago
About us
We are seeking a highly motivated and customer-focused IT Service Desk Engineer to join our team. Our organization provides excellent technical support and maintains a stable IT environment.
Job Role Overview
The IT Service Desk Engineer is the primary point of contact for all IT-related issues and requests. This role involves troubleshooting basic technical problems, escalating complex issues, and providing exceptional customer service.
Key Responsibilities:
- Provide initial technical support to end-users.
- Log and prioritize all incoming IT support tickets.
- Perform hardware, software, and network connectivity issue troubleshooting.
- Assist users with password resets and basic application support.
- Educate users on common IT issues and best practices.
Requirements:
- Bachelor's degree in Information Technology or related field (or equivalent experience).
- 2+ years of experience in an IT service desk role.
- Strong understanding of Mac Systems, Windows systems, and common business applications.
- Excellent communication and interpersonal skills.
This role offers the opportunity to work independently and as part of a team, contributing to continuous improvement initiatives for service desk operations.
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