
Portfolio Collection Specialist
4 days ago
• Conduct regular reviews of account allocations and collection targets by bucket to ensure optimal agency and representative performance.
• Identify and resolve exceptions in allocation, ensuring efficient collection processes and minimizing costs.
• Oversee branch collections, tracking progress and addressing any discrepancies or issues that arise.
• Monitor and control delinquency rates, both bucket-wise and Days Past Due, with a focus on non-starters and prioritizing customer meetings as needed.
• Develop and implement bucket-wise collection strategies for the branch, driving effective results and improving overall efficiency.
Requirements and Expectations:
• Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement targeted solutions.
• Excellent communication and interpersonal skills, with experience in collaborating with cross-functional teams and stakeholders.
• Ability to work independently and prioritize tasks effectively, with a strong sense of accountability and ownership.
• Proficiency in relevant software and systems, with a willingness to learn and adapt to new tools and technologies as needed.
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