Portfolio Recovery Specialist

2 days ago

Kota, Rajasthan, India beBeeRecovery Full time ₹ 40,00,000 - ₹ 80,00,000

In our drive for financial literacy and credit access, we seek to empower millions of underserved Indians. This role focuses on driving recoveries through engagement with customers, negotiating settlements, and ensuring account closures.

Key Responsibilities:
  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across DPD (Days Past Due) buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.
  • Ensure RBI and internal compliance standards are met in customer communication and data handling.
  • Deliver a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.
Required Qualifications:
  • 1–3 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies.
  • Prior experience in tele-calling or collections call centers is essential.
  • DRA Certification is desirable but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English with additional regional languages being an asset.
  • Excellent negotiation, persuasion, and conflict-resolution skills.
Key Competencies:
  • Customer-centric approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

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