Aviation Customer Service Representative

10 hours ago


Ahmedabad, Gujarat, India beBeeCustomerService Full time ₹ 8,55,000 - ₹ 10,95,000
Job Title: Aviation Customer Service Representative

About the Role:
Airline customer service is a vital part of our business, and we are seeking an individual who can provide top-notch support to our customers.

Responsibilities:
- Respond professionally to customer inquiries and concerns via telephone, email, and web chat.
- Sell, up-sell, and cross-sell products and services to customers, ensuring that they receive the best possible solutions for their needs.
- Receive inbound calls from customers to provide information, updates, and resolve issues in a timely and efficient manner.
- Handle multiple product and service queries as required and escalate complex issues to senior staff when necessary.
- Create new reservations, modify existing ones, and process refunds with accuracy and attention to detail.

Qualifications and Skills:
- High school qualification with 2 years of relevant experience in airline reservation and ticketing, airport check-ins, or contact center operations.
- Proficiency in GDS systems, such as Amadeus, is essential for this role.
- IATA or Airline Basic Tariff course certification is a plus.
- Excellent communication skills, both written and verbal, with a strong focus on customer satisfaction.
- Ability to work efficiently in a high-volume environment, manage call volumes, and prioritize tasks effectively.

Benefits:
- Competitive salary package, including a range of benefits and perks designed to enhance your career growth and well-being.
- Travel opportunities, health insurance, relocation support (for those residing outside Ahmedabad), annual leave, and transportation support for night shifts.

What We Offer:
- A supportive team environment with industry professionals who will guide you throughout your training journey.
- Ongoing learning and development opportunities to help you grow in your career.
- The chance to work with a leading airline and contribute to delivering exceptional customer experiences.
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