Customer Service Representative

15 hours ago

Ahmedabad, Gujarat, India beBeeCustomer Full time ₹ 1,80,000 - ₹ 3,00,000
Job Title: Customer Service Representative

This is a unique opportunity to work as a Customer Service Representative with our company. We are seeking a highly skilled and motivated individual who can provide exceptional customer service and support to our clients.

Key Responsibilities:
  • Reception Duties:
    • Greeting and Handling: Greet visitors and clients warmly, direct them to the relevant department or staff member.
    • Call Management: Handle incoming calls and transfer to appropriate departments, maintain a professional tone and resolve general inquiries.
    • Scheduling and Coordination: Manage meeting room bookings and schedules, coordinate with the management for interviews or client meetings.
    • Record Maintenance: Maintain a visitor logbook and monitor office entries, update and manage records of inquiries and feedback.
  • Telecalling Duties:
    • Lead Follow-Ups: Call prospective leads, explain services, and schedule appointments, follow up with clients and ensure a seamless onboarding experience.
    • Sales Assistance: Pitch basic services to interested clients when the sales team is unavailable.
    • Data Management: Update CRM with call logs, feedback, and lead status.
Requirements:
  • Fluent in English, Hindi, and Gujarati.
  • Strong communication and interpersonal skills.
  • Ability to multitask (reception and telecalling).
  • Professional appearance and demeanor.
  • Proficiency in MS Office and basic CRM software.
  • A proactive attitude to engage with clients and staff.
Benefits:
  • A competitive salary package.
  • A chance to work in a dynamic and fast-paced environment.
  • Ongoing training and development opportunities.
Others:
  • Please note that this job requires excellent time management and organizational skills.
  • A high level of confidentiality and discretion is required when handling sensitive information.
  • Flexibility to work varying shifts including weekends and public holidays may be required.

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