Customer Service Representative

1 day ago


Ahmedabad, Gujarat, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to handle customer inquiries, provide solutions, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong problem-solving attitude.

The role involves handling customer calls, emails, and messages, resolving issues, and providing accurate information about our services. You will also be responsible for identifying customer needs, assessing their satisfaction, and following up to ensure that their concerns are addressed.

To succeed in this role, you will need to have:

  • Product knowledge
  • Quality focus
  • Problem-solving skills
  • Market knowledge
  • Documentation skills
  • Conflict resolution skills
  • Analytical skills
  • Multi-tasking abilities

Qualifications include a graduate or postgraduate degree in any field except engineering. You should have a minimum of 0-5 years of experience in the mutual fund industry or in a similar role where you have handled clients. We are looking for a candidate with fluency in at least three languages: English, Hindi, and Gujarati. Excellent verbal and vocal communication skills in English are essential. Additionally, you should have a loyal and honest attitude, a long-term vision, and be a decision-maker.



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