Windows System Support Professional

2 days ago

Bellary, Karnataka, India beBeeMicrosoft Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking highly skilled Technical Support Specialists to join our organization. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you.

Key Responsibilities:
  • Accounts & Billing Support: Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
  • Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
  • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.
Mandatory Requirements:
  • Hands-on experience in Microsoft Product Support and Windows Support is required.
  • Dedicated individuals who can work in rotational shifts (including night shifts) are preferred.
  • Excellent communication skills, including the ability to speak and chat in English, are essential.
Prerequisites & Skills:
  • A minimum typing speed of 30 words per minute is required.
  • Proficiency in managing accounts, payments, and billing inquiries is necessary.
  • Strong troubleshooting skills for software and connectivity issues are essential.
  • Excellent verbal and written communication skills are required.
  • The ability to work in a fast-paced environment is preferred.
Qualifications:
  • A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience, is required.
  • Prior experience in technical support or customer service is essential.
  • Familiarity with Microsoft products and services is required.
  • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.

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