Media Support Specialist

10 hours ago

Guntur, Andhra Pradesh, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title:

Media Support Specialist

 

We are looking for an experienced Media Support Specialist to join our team. The ideal candidate will have a strong understanding of media streaming technologies and OTT players, as well as excellent problem-solving skills.

 

Key Responsibilities:

  • Take ownership of production/field issues reported by customers or operations teams.
  • Investigate production issues across multiple platforms and identify root causes.
  • Collaborate with engineering, vendors, IT operations and support teams to drive resolution.

 

Requirements:

  • 6-8 years of experience in media streaming technologies and OTT players.
  • Strong technical expertise in debugging production issues, identifying root causes, and coordinating resolutions.
  • Experience with Android, iOS, SmartTVs, LG, Samsung, Fire TV devices for OTT product delivery.
  • Proven expertise in project and product lifecycle management.
  • Self-driven with a keen eye for problem solving and skills to break-down a complex problem into a simpler solution or design or operation step.

 

Benefits:

  • Opportunity to work with cutting-edge technology and contribute to the development of innovative products.
  • Chance to collaborate with a talented team of engineers, designers, and product managers.
  • Competitive salary and benefits package.

 

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A comprehensive training program to help you succeed in your role.

 

Technical Competencies:

  • Strong understanding of media streaming technologies, OTT players (e.g., ExoPlayer, AVPlayer, Bitmovin), and adaptive streaming protocols (HLS, DASH).
  • Experience with Agile practices and principles.
  • Ability to stay aligned with the goals of the organization and team – and always think & act in the larger interest.

 

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