Social Media Community Specialist

2 weeks ago

Guntur, Andhra Pradesh, India beBeeCommunity Full time ₹ 8,00,000 - ₹ 13,90,000
Job Description:

As a Social Media Associate, you will be responsible for managing our social media presence across various platforms. Your primary goal is to build and maintain meaningful relationships with followers by responding to comments, messages, and mentions in a timely and brand-consistent manner.

You will also foster a friendly and interactive online community by starting conversations, answering queries, and acknowledging feedback.

Additionally, you will monitor customer reviews and user sentiment across social media platforms to ensure a positive online presence.

Furthermore, you will manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.

Required Skills and Qualifications:
  • 1-3 years of experience in community management, social media, or online reputation roles.
  • Excellent written communication skills with a human, empathetic, and solution-oriented tone.
  • Deep familiarity with platforms like Instagram, Facebook, Twitter, and Pinterest.
  • Experience using social media and ORM tools.
  • Proficiency with Canva or other visual tools to support engagement content creation.
  • Strong multitasking skills and the ability to stay organized in a fast-paced environment.
Why Work with Us?

At SocialPilot, we believe in putting customers first while making decisions and planning future goals. We own up to our successes and failures, innovate without limits, respond rapidly to changing circumstances, and work together as a strong team.

Our company empowers agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.

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