BPO Employee Engagement Expert

2 days ago

Guntur, Andhra Pradesh, India beBeePartnership Full time ₹ 16,00,000 - ₹ 24,10,000
Human Resources Business Partner

As a key member of our organization, the Human Resources Business Partner will play a pivotal role in driving people strategies and enhancing employee experience. This dynamic individual will collaborate closely with business leaders to build a culture of performance and engagement across our BPO teams.

  • The ideal candidate will act as a strategic partner to business leaders, aligning HR initiatives with business goals and driving end-to-end employee lifecycle management including onboarding, performance management, engagement, and retention.
  • They will manage high-volume workforce challenges such as attrition, absenteeism, shift adherence, and productivity, handling employee relations, grievance redressal, and conflict resolution with fairness and empathy.
  • Furthermore, they will partner with business teams to identify skill gaps and drive capability-building initiatives, work on HR analytics – track and analyze key HR metrics like attrition, engagement scores, and productivity trends.
  • Collaborate with the central HR team on policy implementation, compliance, and HR process improvements, building strong engagement programs tailored to the needs of BPO employees across shifts.
  • As a cultural ambassador, they will drive company values and ensure high employee morale in a 24/7 work environment.
Requirements
  • 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
  • Proven experience in handling large employee bases (minimum 300–500 employees).
  • Strong understanding of BPO workforce dynamics including shift operations, high attrition, and engagement challenges.
  • Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
  • Strong problem-solving, conflict management, and decision-making skills.
  • Hands-on experience with HR tools, data reporting, and HRMS platforms.
  • MBA/PGDM in HR or related field preferred.

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