Transition Manager

This position is part of a Business Operations team, within Global Hub Operations and Transitions Management organization and reporting to the Hyderabad Hub Transition Lead.

Global Transitions Management is the team responsible for managing Business Operations transitions to deliver the business strategic roadmap both now and for the future.

The role will provide transition leadership of end-to-end process transformation and will provide subject matter expertise and industry best practices related to transitions and transformation within the Shared Services industry. This role is focused on initiatives of high complexity, that can span transversally across end-to-end process areas and regions, in an environment with a high degree of interdependent changes and advanced technologies.

The Transition Manager acts as a bridge between the sending functions and Business Operations to ensure a seamless and effective design and transition of services.

Main Responsibilities:

• Manage new business integrations into our Sanofi Hubs from assessment to transition readiness.
• Conduct one-on-one interviews, surveys, focus groups, workshops, to articulate change vision and objectives, understand stakeholder needs and issues, and gather input for assessments.
• Assess the maturity of the business processes: core model and ownership, target operating model, level of documentation.
• Consult, advise and evaluate business processes opportunities to bring into the Hub service model.
• Develop drive project plan(s) at the right level, identifying sequence of activities, durations, dependencies, milestones, deliverables, resources, etc Ensure transition methodology, operational policies and processes are consistently applied and adhered to (eg legal, regulatory, quality, internal control, etc).
• Support the design and the documentation of business processes (core model).
• Provide methods, templates, tools to ensure business case value realization.
• Prioritize, challenge, and resolve issues and proactively identify/manage project risks (eg Risk Assessments).
• Communicate and interact with all levels of management, be able to manage multiple projects and priorities across the team and be a hands on contributor to prioritize and organize effectively to make decisions and solve problems.
• Effectively plan for, secure, and lead internal external resources, providing direction, guidance, and oversight of transition team resources. Forecast and track project financials (costs/benefits), securing funds and/or contracts as necessary.
• Change Risk management - Work closely with different teams and Change Management resources to drive/support in change management area.
• Training Development - Manage and drive trainings and upskilling of teams on new concepts/ technologies/ domains based on the business/ organizational requirements.
• Effectively collaborate with functional teams like PC, TA, Digital, Learning, etc
• Influence and maintain positive and healthy working relationship with different functions, countries and senior Leadership, securing collaborative support in the execution of role responsibilities.
• Align on best practices, stay abreast of external best practices through active participation in Global Transition network, forums, etc

About You

Experience :

• 9+ years experience in global business transformation process assessment, within consulting company, GBS and/or BPO organizations.
• Proven experience in shared services environment.
• Experience in Transition to Shared Services, Target Operating Model definition including core model design and activity split.
• Operational experience with processes is a plus.
• Proven track record of transition oversight, both during solutioning phase as well as during transition execution.

Skills and Qualifications

• Excellent stakeholder management skills. Comfortable interacting with senior stakeholders / executives.
• Excellent English written and oral communication interpersonal skills.
• Self-starter, initiative-taker, and ability to work independently under pressure and deliver high level of customer service.
• Highly flexible, adaptable, and creative.
• Exceptional multi-tasker, able to establish priorities and timelines.
• Ability to lead and motivate transition teams, team members with indirect reporting relationships across multiple geographies.
• Efficient analytical skills; attention to detail.
• Adaptability to work in ambiguous, constantly changing situations, including flexibility in working hours to accommodate working with different regions/geographies.
• Ability to develop high-quality presentations.

Technical Skills :

• Programs, Project and/or Change Management certification (eg MSP, PMP, Prosci) is a plus.
• Knowledge of LEAN/Six Sigma/Continuous Improvement (CI) methodologies - Certifications in these areas a plus.
• Education : bachelorsdegree (or equivalent) in a business or project management related field.
• Languages : Fluent in English (minimum of strong B2 level required).