Transition Manager

2 days ago

Hyderabad, Telangana, India MOL Information Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Perspective

Responsibility

Customer

  • Collaborate with internal and external stakeholders, during the transition lifecycle.

  • Act as a primary point of contact for customer teams during transition, ensuring transparency in communication, reporting, and issue resolution.

Financial

  • Support budget planning and cost tracking for transition-related activities, ensuring alignment with financial targets and identifying potential savings or overruns

Process and Operations

Transition Design

  • Detailed Transition approach and methodology curation for all transition phases (Interview, Knowledge Transfer, Trial, Hypercare and Go-Live)

  • Establish tollgate criteria and exit conditions for each phase (Interview KT Trial Go-Live Hypercare)

  • Define transition governance structure, escalation matrix, and communication protocols.

  • Incorporate lessons learned from previous transitions into methodology.

  • Detailed RACI covering all stakeholders Responsibilities during each phase of transition.

  • Curation of templates and trackers for each transition phases

Transition Planning

  • Detailing the schedule/ logistics/ training plan/ assessments and other planning document. at tower / process level

  • Drive alignment of transition plans with organizational strategy and business objectives

Transition Execution, program management and Reporting.

  • Track and update RAID logs (Risks, Assumptions, Issues, Dependencies) regularly.

  • Support tracking of transition deliverables, timelines, and milestone signoffs

  • Monitor progress against tollgates; escalate deviations proactively.

  • Define and implement standardized reporting cadence and templates.

  • Facilitate transition governance review meetings with stakeholders and leadership.

  • Lead structured change management initiatives including stakeholder communication, impact analysis, and adoption planning.

  • Collaborate with IT and automation teams to implement tools to enhance transition reporting.

Transition Risk & Issue Management

  • Collaborate with stakeholders to implement risk responses and prevent service disruptions.

  • Ensure business continuity and disaster recovery plans are embedded in transition and service operations.

Learning & Development

  • Mentor delivery team members on transition related concepts
  • Participate in knowledge-sharing forums and team reviews.
  • Stay updated on analytics tools, audit methodologies, and SSC operating models.
  • Develop reporting templates, process SOPs, and automation guides to enhance team capabilities.

Secondary

Responsibilities

  • Support service management pillars in Liasoning with Group companies/HQ teams
  • Champion adoption of best practices in performance, governance and service excellence.

SECTION IV: DELIVER – KEY OUTPUTS / RESULTS FROM THE ROLE

Key Performance Indicators (KPI) What are the measurable indicators for the role?

Measurable Deliverables

  • Quality and timeliness of transition phase deliverables and templates
  • Active tracking and resolution of risk and issue logs
  • Defined project reporting and post-transition scorecards
  • Increased automation adoption and measurable reduction in manual reporting efforts.
  • Tracking of transition milestones, with signed-off handovers to operations
  • Completion of transition sessions with stakeholder sign-off and documented SOPs
  • Stakeholder satisfaction scores or feedback ratings meeting predefined thresholds during and after transition

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