
Operations Order Specialist
1 day ago
Manage customer orders and ensure timely delivery of products or services in compliance with business requirements.
Key Responsibilities:
• Process orders from various channels, including manual and online platforms, to ensure accurate invoicing parameters.
• Handle first-level customer queries and complaints, escalating complex issues to subject matter experts as needed.
• Verify accuracy of order inputs, including customer code, pricing, quantity, products, ship-to, and bill-to information.
• Maintain Perfect Order Fulfillment (POF) for every order by following established processes and ensuring accurate Return Delivery Dates (RDD).
• Monitor invoicing and timely delivery at customer sites.
• Release orders from credit hold in collaboration with the Finance team.
• Remove order blocks of varied nature, requiring close coordination with cross-functional teams.
• Create internal/demo orders by coordinating closely with Channel partners and Sales Teams.
• Interact closely with Supply Chain, Warehouse teams for product availability and inform customers on order status.
• Generate financial documents in SAP, such as deferrals, adjustments, rebate agreements for equipment, as per business cases.
• Collect relevant documents from Logistics and Customer's acceptance to trigger invoicing.
• Work closely with Field teams and/or Sales operations to resolve issues not within Business Operations scope.
• Manage customer claims on defective products in SAP, coordinating with Customer, Manufacturing, Logistics, Transportation to understand root cause analysis and seeking appropriate approvals.
• Maintain all relevant documentation for submission as per audit needs.
• Participate in regular calls with internal and external stakeholders.
• Log complaints meticulously and consistently in designated databases for stakeholder visibility.
Required Skills and Qualifications:
• Bachelor's Degree
• 1-3 years in Order Management, Order Fulfillment, or related functions
• Strong problem-solving and critical thinking skills
• Ability to work effectively with teams across different countries/cultures
• Sense of urgency and ability to prioritize tasks effectively
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