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Field Service Engineer

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Pune, Maharashtra, India beBeeEngineer Full time ₹ 1,04,000 - ₹ 1,30,878

Job Summary:

This role plays a crucial part in diagnosing and resolving fewer complex engine issues at customer sites, ensuring high levels of customer satisfaction. It involves using specialized tools, following documented procedures, performing preventive maintenance, and maintaining accurate service records. The position also includes responsibilities related to warranty analysis, claims processing, warehouse management, and continuous improvement initiatives.

Main Responsibilities:

  • Engage customers professionally and provide prompt attention to their service needs.
  • Diagnose and resolve less complex engine problems, following documented procedures.
  • Use specialized tools to identify and prepare required parts for service activities.
  • Perform regular preventive maintenance as per documented schedules and standards.
  • Elevate unresolved issues to senior technicians or supervisors.
  • Maintain the cleanliness and functionality of service vehicles and tools.

warranty and Claims Processing:

  • Review, validate, and process warranty claims submitted by customers or dealers.
  • Ensure compliance with company policies and warranty terms.
  • Maintain accurate records of warranty claims and related documentation.
  • Ensure timely receipt of failed parts at the warehouse within 30 days.

Data Analysis and Reporting:

  • Analyze warranty data to identify patterns, trends, and root causes of failures.
  • Prepare reports and presentations on warranty performance metrics.
  • Provide feedback to product development and quality teams based on warranty data.

Compliance and Continuous Improvement:

  • Ensure all warranty activities comply with regulatory requirements and internal policies.
  • Participate in continuous improvement initiatives to enhance warranty processes and systems.
  • Follow all Health, Safety & Environmental (HSE) policies, procedures, and legislation.
  • Report safety incidents and contribute to a safe working environment.

Technical and Administrative Support:

  • Capture and document service details using the service management system.
  • Assist in warehouse management and inventory tracking as needed.
  • Support customer inquiries and resolve issues related to warranty claims.

Required Skills and Qualifications:

  • A strong analytical mindset to assess warranty claims and identify trends.
  • Proficiency in data analysis tools and software (e.g., Excel, Power BI, R).
  • Ability to troubleshoot and diagnose engine issues effectively.
  • Meticulous attention to detail to ensure accuracy in claim processing and reporting.
  • Strong written and verbal communication skills for interacting with customers, suppliers, and internal teams.
  • Ability to work collaboratively with technical teams and supervisors.

Benefits:

  • A competitive salary package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.

Hybrid Work Arrangement: This role offers a hybrid work arrangement, allowing you to balance your time between working from home and collaborating with our team in our office.

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