Engine Field Service Technician

3 days ago

Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 9,00,000 - ₹ 12,00,000 per year

A customer-focused individual contributor responsible for providing advanced service engineering support in the field. This role involves diagnostics, repairs, and technical guidance for engine systems, with a focus on resolving critical and repeated issues. The Junior Shop Manager -2 works closely with field engineers, lab teams, and technical support to ensure timely issue resolution, data collection, and performance monitoring of customer vehicles.

Key Responsibilities
  • Provide rapid response and technical support for critical field issues.
  • Support Techline and AL Tech Line teams for issue resolution and vehicle turnaround.
  • Track and update daily issue resolution via internal release trackers.
  • Implement SOPs for handling critical field issues.
  • Attend to repeated failures in customer vehicles and capture real-time data.
  • Guide field engineers in breakdown resolution and data collection.
  • Coordinate DEF/Fuel/Oil sample collection and lab analysis.
  • Ensure timely return of failed parts to PCP for engineering analysis.
  • Install data loggers on customer vehicles for performance tracking.
  • Organize field resources for immediate support and diagnostics.
  • Coordinate with engineering and lab teams for part analysis and resolution.
  • Attend and update field issues in EP-FIRG forums.
  • Implement STEP 3 & STEP 6 solutions in field vehicles and monitor performance.
  • Supervise contract resources for vehicle data collection and restoration.
  • Analyze field failures and define accurate problem statements.
  • Perform complex diagnostics, repairs, and preventative maintenance on engine systems.
  • Escalate unresolved issues to product specialists or supervisors.
  • Document service activities, warranty claims, and quality reports.
  • Identify additional service opportunities and support customer satisfaction.
  • Maintain service vehicle and tools in optimal condition.
  • Ensure compliance with health, safety, and environmental policies.

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