Field Service Engineer

3 weeks ago

Pune, Maharashtra, India Gutor Full time

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 500 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

Industry

Manufacturing Industrial UPS.

We are looking for a Field Service Engineer to be part of our team to make an impact

Location: Pune, Maharashtra, India

Our Offer: What's in it for me?

  • Global family leave.
  • Personal development opportunities.
  • Interactive employee engagement activities.
  • Be part of a growing company with an excellent industry reputation, a recognized leader in a market where energy services are in demand.
  • Positive corporate culture and strong team work.

Essential Duties And Responsibilities

  • To perform field service (customer site service) activities involving the installation supervision, commissioning, maintaining, modification, onsite training, system upgrade and repair of complex Gutor AC & DC UPS equipment.
  • Responsible for a region or subgroup of field services.
  • Performs installation supervision and commissioning of Gutor products including the batteries.
  • Performs maintenance for Gutor UPS equipment including batteries.
  • Trains customers on equipment operation and maintenance of Gutor products.
  • Represents Gutor in dealing with customer concerns.
  • Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
  • Solve UPS problems at customers site and provides reports on these issues.
  • Providing 24hrs telephone support for customers.
  • Acquisition of Customer Service products.

SECONDARY DUTIES

  • Support internal for spare parts warranty, preparation, assembly, onsite training and etc.
  • Improve on site report and process.

EDUCATION—MINIMUM REQUIRED LEVEL:

  • Degree/Diploma in Electrical / Electronic engineering
  • Computer literacy is necessary.

EXPERIENCE—MINIMUM REQUIRED:

  • 2-3 yrs exp. in Oil & Gas sector, Power Generation or UPS technical experience is an added advantage.
  • Fresh graduate in Electrical / Electronic engineering.
  • Willing to travel up to 90% within international (onshore & offshore).
  • Computer literate and fluent in spoken English and others country language will add advantage.

KNOWLEDGE AND SKILLS —REQUIRED:

  • Demonstrated ability to function successfully across multiple cultures and nationalities.
  • Excellent verbal and written communication skills in English are essential.
  • Ability to interface with all functional areas of the company.
  • Global flair
  • Microsoft Office – Excel, Word and Power Point.

KNOWLEDGE AND SKILLS — DESIRED BUT NOT ESSESTIAL:

  • Every other language is an advantage.
  • Technical and practical knowledge of UPS systems in commercial or industry type.
  • Knowledge of Innorsoft, and Siebel/Orcacle CX and SAP will be add advantage.
  • Knowledge of site report preparation process is a plus.

PERSONAL ATTRIBUTES:

  • Team and customer oriented.
  • Highly motivated, responsive, and energetic individual.
  • Well prepare person.
  • Time management.
  • Work under pressure.

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