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IT Service Desk Professional

3 weeks ago

Surat, Gujarat, India beBeeService Full time ₹ 6,00,000 - ₹ 12,00,000
Support Specialist Position

We are seeking a proactive and detail-oriented Support Specialist to serve as the primary point of contact for IT support requests. This role involves handling incoming incidents and service requests via various channels, providing basic troubleshooting, and ensuring timely escalation when necessary.

This is an exciting opportunity for individuals who enjoy problem-solving, have excellent communication skills, and are passionate about delivering exceptional customer service.

Responsibilities:
  • Servicing Customer Requests:
    • Record, categorize, and prioritize incidents in our ITSM/ticketing system.
    • Provide Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
      • Reset passwords, unlock accounts, and assist with access-related issues.
        • Escalate unresolved issues to higher-level teams with detailed logs and user inputs.
          • Maintain clear communication with users to provide status updates and follow-ups.
            • Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.
              • Support remote users using remote desktop tools.
    • Key Qualifications:
      • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
      • Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
      • Good understanding of ITIL processes and incident lifecycle.

We offer a dynamic work environment that encourages growth and professional development. If you possess the required skills and qualifications, please submit your application along with your current salary expectations and notice period.

Total experience:
Current Salary:
Expected Salary:
Notice Period:
Current Location: