Service Support Professional

2 days ago

Surat, Gujarat, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

We are seeking an exceptional Service Support Professional to join our team.

About the Role

This exciting opportunity involves serving as the primary point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.

You will be responsible for providing first-level technical support, resolving incidents efficiently, and managing service requests, incidents, and changes using ITSM tools.

  • Provide first-level technical support and resolve incidents efficiently.
  • Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate service performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.
  • Ensure compliance with SLAs and service quality standards.
Your Skills and Qualifications
  • Minimum 2 years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.
Preferred Certifications:
  • ITIL Foundation
  • Google Cloud Digital Leader or Associate Cloud Engineer

This is an excellent opportunity to work with a fast-paced and collaborative team, utilize cutting-edge technologies, and enjoy a strong focus on work-life balance.

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