Process Specialist
7 days ago
Maersk is committed to delivering exceptional customer experiences. As a key member of our team, you will play a vital role in providing services to customers once they are onboarded in our environment.
Key Responsibilities:- Customer Channel Management: Develop and implement effective customer communication strategies to ensure seamless interactions.
- Case Management: Analyze and resolve customer issues in a timely and professional manner.
- Customer Onboarding and Relationship Management: Foster strong relationships with customers to ensure their needs are met and exceeded.
- Contract and Dispute Management: Negotiate and manage customer contracts, resolving disputes in a fair and timely manner.
Our administrative stream includes roles that support others by performing skilled technical, administrative, or operational tasks. These roles may range from entry-level workers to experienced individual contributors with robust technical or practical knowledge in specific areas.
As a colleague in this stream, you will work on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines. You will have skills developed through job-related training and on-the-job experience within a specific job discipline.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are committed to a diverse and inclusive workplace and are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing us at contact@maersk.com.
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