
Senior Customer Advocate
1 week ago
Summary:
Seeking a seasoned professional to deliver top-notch customer service, troubleshoot complex issues and collaborate with the development team to drive business growth.
Key Responsibilities:
- Resolve technical issues efficiently and effectively through various communication channels.
- Identify recurring problems and partner with the development team to enhance products and improve customer satisfaction.
- Maintain accurate and up-to-date documentation for plugins and contribute to open-source projects.
- Manage tickets professionally using ticket management tools and collaborate with cross-functional teams.
Requirements:
- In-depth knowledge of WordPress, including troubleshooting, debugging, database management and plugin integration.
- Hands-on experience with WooCommerce and its ecosystem.
Preferred Skills:
- Familiarity with AI-powered support tools and their applications in customer support.
About the Role:
We are a leading provider of innovative solutions seeking a dedicated customer support professional to join our team. Our mission is to deliver prompt, polite and solution-driven support that exceeds customer expectations.
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