Senior Customer Advocate

1 week ago


Vizag, Andhra Pradesh, India beBeeSupport Full time ₹ 5,00,000 - ₹ 8,00,000
Customer Support Executive

Summary:

Seeking a seasoned professional to deliver top-notch customer service, troubleshoot complex issues and collaborate with the development team to drive business growth.

Key Responsibilities:

  • Resolve technical issues efficiently and effectively through various communication channels.
  • Identify recurring problems and partner with the development team to enhance products and improve customer satisfaction.
  • Maintain accurate and up-to-date documentation for plugins and contribute to open-source projects.
  • Manage tickets professionally using ticket management tools and collaborate with cross-functional teams.

Requirements:

  • In-depth knowledge of WordPress, including troubleshooting, debugging, database management and plugin integration.
  • Hands-on experience with WooCommerce and its ecosystem.

Preferred Skills:

  • Familiarity with AI-powered support tools and their applications in customer support.

About the Role:

We are a leading provider of innovative solutions seeking a dedicated customer support professional to join our team. Our mission is to deliver prompt, polite and solution-driven support that exceeds customer expectations.



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