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Customer Support Associate

3 weeks ago


Hyderabad Secunderabad Telangana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Summary:

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to clients via email, chat, and limited voice interactions.

Key Responsibilities:
  • Respond promptly to customer inquiries through multiple communication channels.
  • Maintain accurate records of customer queries and resolutions in CRM tools.
  • Analyze customer issues and provide suitable solutions or escalate complex cases when necessary.
  • Meet productivity and quality targets by adhering to established key performance indicators (KPIs).
  • Follow standardized procedures and ensure compliance with service-level agreements (SLAs).
  • Effectively multitask across platforms while maintaining high attention to detail.
Required Skills & Qualifications:
  • Education: Any graduate with a non-technical or technical background is acceptable.
  • Experience: 0–2 years in international BPO / semi-voice / customer support. Freshers with strong written English skills are welcome.
  • Communication Skills:
  • Written: Excellent grammar, spelling, and email etiquette.
  • Spoken: Good English with a neutral accent (for limited voice interactions).
  • Typing Speed: Minimum 30–35 WPM with high accuracy.
  • Basic knowledge of customer service tools (e.g., Zendesk, Freshdesk, Salesforce, or similar CRMs).
Soft Skills:
  • Strong analytical and logical thinking.
  • Ability to remain calm under pressure and resolve issues patiently.
  • Effective multitasking and time management skills.
  • Team player with a customer-first attitude.
Benefits:
  • Opportunity to work in a dynamic and growing industry.
  • Chance to develop valuable customer service skills and experience.
  • Collaborative work environment with a dedicated team.
Others:

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have a passion for delivering exceptional customer experiences.