Help Desk Support Specialist

4 days ago

Ellore, Andhra Pradesh, India beBeeService Full time ₹ 8,00,000 - ₹ 10,00,000
Job Title: Help Desk Support Specialist

This is a challenging role for an experienced IT Support Professional. If you have a passion for delivering exceptional service and problem-solving skills, we want to hear from you.

Key Responsibilities:

  • Provide timely and effective IT support through multiple channels, including phone, email, chat, and web portal.
  • Log, track, and resolve incidents using Manage Engine and ADX tools, assigning tasks to engineers and ensuring timely closure.
  • Maintain HP warranty and AMC support coverage for all IT equipment.

Reporting and Data Management:

  • Ensure SLA compliance and generate management reports, including daily open call, summary, and CSAT reports, printer/projector reports, AMC tracker reports (monthly), MIS reports (weekly/monthly), and monthly service desk presentations.

Procurement and Vendor Coordination:

  • Obtain hardware quotations, coordinate approvals, and process POs, as well as track invoice submissions and follow up for timely payments.

Vendor and Team Performance Monitoring:

  • Monitor the performance of engineers across all locations and submit daily reports, evaluate AMC partners' service, share improvement feedback, and prepare and share minutes of meetings (MOMs) daily to ensure smooth operations.

Requirements: Minimum 2 years of experience in a similar role. We value flexibility, teamwork, and excellent communication skills. If you are motivated to succeed in this exciting opportunity, please apply now.

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