
Help Desk Expert
3 days ago
Job Overview:
We are seeking a skilled Technical Support Specialist to provide high-quality support for on-prem and cloud applications.
Key Responsibilities:
- Incident Management: Respond promptly to application and system issues (L1 & L2), troubleshoot, resolve technical problems or escalate as required.
- System Monitoring: Monitor application performance and alerts to ensure seamless operation of production and non-production environments.
- Documentation: Develop and maintain system documentation and dashboards to support incident, change, and problem management practices.
- Collaboration: Collaborate with development, operations, and business teams to resolve incidents, support deployments, and maintain documentation.
Required Skills:
- 5+ years of experience in IT operations and application support.
- Strong understanding of Linux/Unix, Windows, SQL, Shell scripting, Monitoring tools, CI/CD, SDLC, Agile/Scrum, and Application support.
Benefits:
- A dynamic work environment with opportunities for growth and development.
- A competitive salary and benefits package.
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