Help Desk Expert

3 days ago


Ellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,00,000

Job Overview:

We are seeking a skilled Technical Support Specialist to provide high-quality support for on-prem and cloud applications.

Key Responsibilities:

  • Incident Management: Respond promptly to application and system issues (L1 & L2), troubleshoot, resolve technical problems or escalate as required.
  • System Monitoring: Monitor application performance and alerts to ensure seamless operation of production and non-production environments.
  • Documentation: Develop and maintain system documentation and dashboards to support incident, change, and problem management practices.
  • Collaboration: Collaborate with development, operations, and business teams to resolve incidents, support deployments, and maintain documentation.

Required Skills:

  • 5+ years of experience in IT operations and application support.
  • Strong understanding of Linux/Unix, Windows, SQL, Shell scripting, Monitoring tools, CI/CD, SDLC, Agile/Scrum, and Application support.

Benefits:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive salary and benefits package.


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