Hotel Operations Coordinator
2 weeks ago
Key Responsibilities:
• Deliver exceptional guest experiences by providing personalized assistance and support throughout their stay.
• Efficiently handle guest inquiries and reservations, ensuring accuracy and attention to detail.
• Manage front desk operations, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.
• Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
• Coordinate room assignments based on guest preferences, availability, and special requests.
• Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
• Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
• Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
• Perform general administrative tasks, including filing, data entry, and maintaining guest records.
Requirements:
• Diploma or graduation in Hotel Management
• 12 years of experience in a related field
Work Details:
• Full-time employment
• Located at AccorHotel
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