Hotel Operations Manager
4 weeks ago
Key Responsibilities:
- Guest Relations: Provide exceptional guest service, ensuring a warm and welcoming experience for all guests.
- Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
- Front Desk Operations: Manage the front desk area, including answering phone calls, responding to guest requests, and maintaining a professional demeanor.
- Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
- Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
- Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
- Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
- Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
- Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.
Requirements:
- Diploma or Graduation in Hotel Management
- With 12 years of experience
- Full-time employment
- No remote work
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