Hotel Operations Manager

4 weeks ago


Chennai, Tamil Nadu, India AccorHotel Full time

Key Responsibilities:

  • Guest Relations: Provide exceptional guest service, ensuring a warm and welcoming experience for all guests.
  • Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
  • Front Desk Operations: Manage the front desk area, including answering phone calls, responding to guest requests, and maintaining a professional demeanor.
  • Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
  • Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
  • Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
  • Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
  • Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
  • Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.

Requirements:

  • Diploma or Graduation in Hotel Management
  • With 12 years of experience
  • Full-time employment
  • No remote work


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