Hotel Operations Supervisor

1 week ago


Chennai, Tamil Nadu, India Accor Full time
  • Key Responsibilities
  • As Hotel Operations Supervisor, you will be responsible for the smooth and efficient daily operation of the Front Desk and ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.

    • Front Office Operation
      • Conduct daily briefings and ensure that all pertinent information is well received by team members.
      • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
      • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
      • Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
      • Ensure documentation of all guest related issues using the logbook.
      • Sign media and supervise shift handover procedures.
      • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
  • Team Management
    • Provide department orientation and training of the hotel service standards, procedures and programs.
    • Constantly monitor team members' appearance, attitude and degree of professionalism.
  • Other Responsibilities
    • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
    • Be fully conversant with hotel fire & life safety/emergency procedures.
Requirements
  • Diploma in Tourism / Hospitality Management.
  • Minimum 2 years of relevant experience in a similar capacity.
  • Excellent reading, writing and oral proficiency in English language.


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