
Financial Portfolio Manager
1 week ago
The key objective of this role is to drive the collection process across multiple sources, reducing total outstanding and associated average number of days while maintaining client partnerships.
Key Responsibilities:- Correspond with clients to negotiate payment schedules based on their current financial situation, ensuring debt satisfaction.
- Monitor portfolios for specific buckets, controlling delinquency and focusing on non-starters.
- Provide customer service regarding collection issues, process refunds, account adjustments, resolve discrepancies, and make customer calls.
- Update customer files, recording contact times and dates, and note information received about their debt.
- Identify defaulting accounts, investigate reasons for default, and maintain a healthy relationship with customers.
- Enlist support from sales and senior management to accelerate the collection process, including asset repossession and legal/policing assistance where necessary.
Requirements:
- Excellent communication and negotiation skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong analytical skills to identify and resolve collection issues.
Benefits include competitive salary, comprehensive training, and opportunities for professional growth.
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