Customer Service Manager

2 weeks ago


Rajkot, Gujarat, India Rajoo Engineers Limited Full time
Job Description

As a Customer Service Manager at Rajoo Engineers Limited, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to ensure that our customers receive timely and effective assistance with their queries and concerns.

Key Responsibilities:
  • Provide technical assistance to customers via phone, email, or other communication channels.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Collaborate with sales staff to provide technical support during customer discussions.
  • Communicate effectively with customers to understand their needs and provide solutions.
  • Maintain accurate records of customer interactions and correspondence.
  • Develop and implement customer service policies and standards to ensure high-quality service delivery.
  • Lead and supervise a team of customer service representatives to ensure they are equipped to provide excellent service.
  • Stay up-to-date with organizational products and services to provide informed support to customers.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Experience in customer service or a related field.
  • Leadership and team management skills.


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