Customer Service Manager
4 weeks ago
As a Customer Service Manager at Rajoo Engineers Limited, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to ensure that our customers receive timely and effective assistance with their queries and concerns.
Key Responsibilities:
- Providing technical assistance to customers via phone, email, or other means.
- Investigating and resolving customer complaints in a timely and professional manner.
- Collaborating with sales staff to provide technical support during customer discussions.
- Communicating effectively with customers to understand their needs and concerns.
- Coordinating with stores and account managers to ensure timely dispatch of spares to customers.
- Developing and implementing customer service policies and standards.
- Leading and supervising a team of customer service representatives.
- Analyzing service reports and taking necessary actions to improve customer satisfaction.
Requirements:
- Strong technical knowledge and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Leadership and team management skills.
- Knowledge of customer service principles and practices.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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