Customer Service Representative
3 weeks ago
Rentokil Initial is a global business services company with a presence in over 70 countries, employing over 35,000 colleagues. Our mission is to protect people and enhance lives by providing expert services in pest control, hygiene, and interior spaces. We invest in training, science, innovation, and technology to stay ahead in our fields.
Key Responsibilities:
- Manage customer relationships to drive retention and renewal
- Collaborate with internal teams and external stakeholders to achieve business objectives
- Analyze data to identify areas for improvement and develop strategies to increase branch revenue
- Provide recommendations to branches to enhance customer experience and improve performance
- Conduct regular reviews and terminate non-revival accounts
Requirements:
- Strong attentiveness and communication skills
- Ability to use positive language and manage time effectively
- Strong data analysis skills and ability to share insights with the team
Benefits:
- Attractive base salary and annual performance-based bonus
- Group mediclaim insurance policy and travel reimbursement
- Equal opportunities and a diverse work environment
Rentokil Initial is committed to creating an inclusive environment that values diversity and promotes equal opportunities for all employees. We believe in supporting our colleagues to achieve their full potential and provide a workplace that is free from discrimination.
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