Service Operations Manager
3 weeks ago
- Service Operations Management
- Customer Support
At Rajoo Engineers Limited, we are seeking a highly skilled Service Operations Manager to oversee the delivery of exceptional customer service and support.
The Service Operations Manager will be responsible for:
- Providing Technical Assistance: Offer technical support to customers during the guarantee period and beyond, adhering to our after-sales service policy.
- Collaboration with Sales Team: Assist sales staff in technical discussions with customers and provide guidance as needed.
- Customer Communication: Engage with customers through various channels, including phone, email, and other means, ensuring courteous and efficient communication.
- Problem Resolution: Investigate and resolve customer complaints, including complex issues that may have been attempted by customer service assistants.
- Record Keeping: Maintain accurate records of customer interactions and correspondence in our system.
- Information Production: Create written content for customers, including machine manuals, processing guidelines, and troubleshooting guides.
- Spares Coordination: Coordinate with stores and account managers for timely spare parts dispatch to customers.
- Courtesy Visits: Conduct courtesy visits to customers.
- Service Report Analysis: Analyze service reports generated from service engineer visits and take necessary actions to close complaints.
- Policy Development: Develop customer service policies and standards for effective after-sales services.
- Team Management: Lead and supervise a team of customer service representatives.
- Knowledge Update: Stay up-to-date with organizational products and services, as well as industry developments.
We are looking for a dedicated and results-driven Service Operations Manager who can drive customer satisfaction and loyalty while ensuring seamless service delivery.
Please submit your application to join our team and contribute to the success of Rajoo Engineers Limited.
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