Customer Service Agent

6 days ago


Rajkot, Gujarat, India Rentokil Initial Full time

Rentokil Initial Overview

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. Our mission is to protect people and enhance lives through our services, such as pest control, hygiene improvement, and interior space management.

We are experts in our fields, investing in training, science, innovation, and technology. Our culture emphasizes listening and acting on feedback to support colleagues and customers. Rentokil Initial values equality and fairness as a fundamental right for all colleagues, and we live by our values of Service, Relationships, and Teamwork.

Job Responsibilities

  • Manage customer relationships to strengthen retention and drive revenue growth.
  • Collaborate with internal teams and external stakeholders to achieve business objectives.
  • Set targets for renewals based on monthly portfolios and support branches in retention, renewals, and revenue growth.
  • Identify and resolve customer complaints within specified timelines.
  • Alert account management to revive non-performing accounts.
  • Provide recommendations and suggestions to branches for improvement.
  • Conduct regular reviews and terminate non-revival accounts.
  • Analyze data to identify challenging areas and improve month-on-month performance.

Requirements

  • Strong attentiveness and clear communication skills.
  • Ability to use positive language and manage time effectively.
  • Data analysis skills to drive business growth.

Benefits

  • Competitive base salary and annual performance-based bonus.
  • Group mediclaim insurance policy and travel reimbursement.
  • Equal opportunities and a diverse, inclusive work environment.


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