Marketplace Operations Manager

1 week ago


Mumbai City Navi Mumbai Mumbai, India beBeeMarketplace Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Marketplace Operations Manager

We are seeking a highly skilled and organized professional to oversee the end-to-end operations of our e-commerce marketplaces. This role involves managing listings, coordinating inventory, processing orders, handling claims, and improving customer experience—all critical for driving online sales growth and operational excellence.

Key Responsibilities:
  1. Manage listings across multiple platforms, ensuring product details, pricing, and images are accurate and optimized.
  2. Improve product visibility and ranking through platform tools and strategies.
Order & Inventory Coordination:
  1. Oversee order processing and on-time dispatch to ensure timely delivery.
  2. Work closely with warehouses and logistics for stock planning and management.
Claim Handling:
  1. Investigate customer claims related to damage, delivery delays, or product issues.
  2. Validate order data and platform policy terms to provide resolutions or escalate disputes professionally.
Critical Skills & Qualifications:
  • Hands-on experience with e-commerce portals and marketplace tools.
  • Strong knowledge of ERP/OMS systems for efficient inventory management.
  • Advanced MS Excel and data reporting capabilities to analyze trends and optimize processes.
  • Excellent communication and issue resolution skills to ensure high customer satisfaction.
  • Experience in claim and order management to handle complex cases.
  • Ability to multitask and thrive in a fast-paced team environment.
Education:
  • Graduate in Business, Commerce, or a related field.
  • (MBA or PGDM preferred)


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