ServiceNow Expert

1 day ago

Hyderabad Secunderabad Telangana Pune Chennai, India beBeeAdministrator Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

We are seeking a skilled ServiceNow Administrator to drive continuous improvement within our global platform. This role plays a key part in identifying root causes of system issues and implementing proactive solutions to prevent/minimize future occurrences.

Key Responsibilities:

  • Configure, maintain, and enhance the ServiceNow platform, including ITSM, ITOM, ITBM, and Security Operations.
  • Oversee upgrades, patches, and system releases while ensuring seamless business continuity.
  • Develop and refine workflows, business rules, UI policies, scripts, and scheduled jobs for enhanced functionality.

Governance & Compliance:

  • Implement and enforce best practices in platform governance, access controls, and data integrity.
  • Ensure adherence to IT security standards and ServiceNow policies.

Collaboration & Support:

  • Partner with IT and business stakeholders to understand requirements and continuously improve platform capabilities.
  • Provide training, user support, and troubleshooting to resolve ServiceNow-related issues.
  • Engage with third-party vendors and ServiceNow support for advanced issue resolution.

Performance Monitoring & Reporting:

  • Monitor system performance, identify potential inefficiencies, and optimize configurations.
  • Develop reports and dashboards to support IT management decision-making.

Requirements:

  • 2+ years of hands-on experience as a ServiceNow Administrator.
  • Expertise in ServiceNow architecture, configuration, and administration.
  • Proficiency in key ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Asset Management.
  • Strong Knowledge of JavaScript, Glide APIs, and ServiceNow scripting (business rules, UI scripts, client scripts).
  • Familiarity with integrations using REST/SOAP APIs.
  • ITIL Foundation certification is a plus.
  • ServiceNow Administrator certification preferred.
  • Analytical mindset with strong problem-solving skills and attention to detail.

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