Senior IT Support Specialist

3 weeks ago


Delhi, Delhi, India DSV Full time

Job Title: Senior IT Supporter

Job Summary:

We are seeking a highly skilled Senior IT Supporter to join our team at DSV. The successful candidate will be responsible for providing technical support for our warehouse management systems, including Blue Yonder/JDA Dispatcher, EMS, Parcel system, Oracle database, and Citrix environment.

Key Responsibilities:

  • Provide technical support for warehouse management systems, including troubleshooting and resolving issues
  • Coordinate and manage system administrative tasks related to warehouse applications
  • Consult with stakeholders on technical aspects of warehouse application infrastructure and process definition
  • Provide daily professional support for implemented warehouse management systems
  • Work with multiple partners, IT infrastructure teams, logistics teams, and regional IT warehouse project teams
  • Perform structural, organizational, and technical tasks to ensure efficient and high-quality operation of WMS
  • Perform ad-hoc tasks as defined by management

Requirements:

  • Bachelor's degree or above in IT, business administration, logistics, or a similar discipline
  • Minimum 5 years of work experience, ideally in an international environment with strong focus on Blue Yonder/JDA Dispatcher warehousing system management
  • Minimum of 5 years of experience with JDA Dispatcher in at least 4 domains: WMS infrastructure support, WMS configuration, MOCA/DDA, and Integrator
  • Very good knowledge in SQL
  • Excellent business English (corporate language)

Behavioural Skills:

  • Ability to communicate effectively on different levels of abstraction
  • Ability to establish and maintain effective working relationships
  • Ability to be a strong team player and influence technical teams
  • Ability to act under pressure and manage crisis situations
  • Ability to evaluate information, identify key issues, and formulate conclusions
  • Ability to deliver to stakeholder expectations in a fast-paced environment
  • Service-minded and customer-driven
  • Effective communication skill (English)

About DSV:

DSV is a global transport and logistics company with a strong focus on innovation and customer satisfaction.



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