Call Quality Specialist

2 days ago


India beBeeAudit Full time ₹ 8,00,000 - ₹ 12,00,000
Job Opportunity: Call Quality Specialist

We are seeking a skilled Call Quality Specialist to enhance Advisor productivity within our organization through Best-in-Class Call Audits, Audit Documentation & feedback.

Key Responsibilities
  • Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.
  • Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
  • Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
  • Document call assessments, identify trends, and report on key performance indicators (KPIs).
Requirements
  • Bachelor's degree or equivalent experience in a relevant field.
  • Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
  • Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
Essential Skills
  • Call Quality Audit
  • Consultative Sales Process Knowledge
  • Delivering Feedback
  • Critical thinking


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