Quality Assurance Specialist

1 day ago

India beBeeQuality Full time ₹ 24,00,000 - ₹ 48,00,000

Job Summary:

We are seeking a Quality Assurance Specialist to conduct quality audits and call monitoring to ensure adherence to quality standards.

Key Responsibilities:

  • Develop and maintain process documentation for quality control procedures.
  • Analyze data using quality control tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement.
  • Collaborate with team members to resolve issues related to call quality and customer satisfaction.
  • Provide training on quality assurance processes to new hires.

Requirements:

  • 1-6 years of experience in a BPO or call center environment.
  • Strong understanding of quality audit principles and practices.
  • Proficiency in using quality control tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones.
  • Excellent analytical skills with ability to interpret data effectively.

About This Opportunity:

This is an exciting opportunity for a Quality Assurance Specialist to join our organization and contribute to the delivery of exceptional customer experiences.

As a Quality Assurance Specialist, you will have the opportunity to work closely with our team to develop and implement quality control processes that drive business results.

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